faq

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Frequently asked questions

Will I receive exactly what is pictured?

Yes, however some products will have slight variation in colour or print.



If I would like to send one of your items as a gift, how will the recipient know it is from me?

We love being able to send gifts directly to the recipient and never include the invoice in the gift. In the cart there is a text box where you can leave us a note which we will include with the gift. Please include the name of the recipient as wall as your name and/or who the gift is from. If you forget to do this in the cart, you can also send us a message on the contact page of our website within an hour of your order.



Will I only receive one sibling card with the 'Not My First Time Mum' gift?

We can provide as many as you need. Got 10 older siblings to think about? We have you covered. Just leave a message with how many cards you will need when placing your order



Do the gift boxes actually come in a box?

Not technically. Most of our gift boxes come in a beautiful, reusable drawstring bag and will be posted in the most appropriate packaging to keep the items protected. All parcels will be beautifully presented and wrapped ready to open by your recipient.



If I subscribe to Sana & Fox, what am I getting myself into?

We treat your personal information very seriously (see our policy page for more details). The only correspondence you will receive from us is special offers, new release items and other important Sana & Fox related news.



Do you offer express postage?

Yes, absolutely! We know that last minute gifting isn't something to stress about. If express post is selected at checkout, we will post your order within 24 hours of receiving it. Australia Post will take over from there and delivery times will depend on your location. For more information on postage please see our shipping page.



Your FAQ page doesn't have the answer to my question, what do I do?

We are very happy to help with any information that you may need. Please feel free to get in touch with us via our contact page or our social media accounts and we will get back to you as soon as we can.