Frequently asked questions

Will I receive exactly what is pictured?

Yes, however some products will have slight variations in colour or print.

Are your products BPA free?

Yes, all of our products comply with Australian standards.

Will I only receive one sibling card with the 'Not My First Time Mum' pack?

We can provide as many as you need. Got 10 older siblings to think about? We have you covered. Just leave a message with how many cards you will need when placing your order.

Do all the gift boxes actually come in a box?

Not technically! They come in a beautiful drawstring bag and will be posted in the most appropriate packaging so the items are protected.

If I subscribe to Sana and Fox, what am I getting myself into?

We treat your personal information very seriously. The only correspondence you will receive from us is special offers, new release boxes and other important Sana and Fox related news.

Do you offer express postage?

Yes, absolutely! We know that last minute gifting isn't something to stress about. If express post is selected at the checkout, we will post your order within 24 hours of receiving it. Australia Post will take over from there, but express post takes between 1-3 days depending on your location.

If I would like to send one of your items as a gift, how will the recipient know it is from me?

In the cart, there is a text box where you can leave us a note. Please include the name of the recipient as well as your name and/or who the gift is from. If you forget to do this in the cart, you can also send us a message in the 'contact' page of our website within an hour of your order.

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